Search results

Hah! If your car was at 75% SOH a year ago it might already be below 70% now, but I think you'll have no trouble getting it lower before your warranty expires. You could try buying the Soul EV Spy app and a compatible OBD-II dongle. I was also wondering if I would be able to get my new battery...

OP here. I finally received my goodwill cheque in the mail about a week ago. (It's drawn on a US bank, so it hasn't cleared in my Canadian chequing account yet, but I think Kia America has the money. ;)) Car is working great with the new battery; range continues to be better than original -...

That's interesting, because before my battery replacement, DC fast charging would slow down as it approached 100% but would eventually reach it. Maybe the newest BMS limits that to prevent excessive wear/degradation. My 2017 has no ability to limit charge to 80%, even when Level 1/trickle...

OP here. It's so ridiculous that they calculate the buyback offer based on your original purchase price + interest - depreciation. It should simply be based on the current fair market value of the vehicle. (What if I bought it off my uncle for $1?) Latest update: Around 2 months after sending...

Am I understanding you correctly? You got $300 compensation for a Kia Soul EV that was under EV warranty and was unable to charge via Level 1 and unreliable at Level 2? Level 1 charging is the absolute bare minimum! Without Level 1, owners can't charge using the cheapest infrastructure -- home...

Not sure if Linda still works there. She was my case manager, but now I've been passed off (escalated?) to Michael. If anyone is offered fair buyback vs. a good-will payout to keep the car, I'd personally take the buy-back, as long as it's close to market value. Then go buy a used Leaf with...

OP here. My buyback is still dragging on. Haven't seen any paperwork in the 6+ weeks since it was agreed. Kia says it's complicated because they use a third-party company, Morley, to do the "surrender" of the vehicle, and for me, there is "an issue with how the vehicle will be titled" (legally...

OP here: Important to note that my problem (and many others' in this thread) is NOT the recall/BMS/harness update, but rather the original battery SOH simply degrading earlier than designed. No recall or update was done on my car before the degradation started at around 50K miles. In the...

Can anyone who has received a buyback offer tell us if they asked you to sign an NDA (non disclosure agreement) as a condition of the buyback?

Reading these posts is so disheartening. We really should sue somehow, even without a class action. I have to imagine small-claims court could be somewhat effective. My case got escalated (I'm at 6.5 months without the car now) and they have been "preparing a buyback offer" for the last 8 days...

Thanks for the PM @Nedhastings. FYI, a new case manager named Tiffany has been assigned to me. (Maybe Linda got fed up and quit Kia!) She called me to ask if I had any questions, but she had no new updates. When I questioned why there is no ETA on the battery replacement, she initially seemed...

@Nedhastings Please post the name of that lawyer here. If you can private-message me your name, too, that would be great, so that if I talk to them, they can look up the case and put 2 and 2 together.

So after telling me that my buyback request was escalated to another team and I would be contacted by a new case manager in 7-10 days, it has been 14 days and I've still heard nothing. By the way, the battery warranty issues I and others are having are not limited to batteries that have already...

@spidermonkey Good Lord, six months, that's awful! The rental compensation is a joke too, because you have to pay for it all out of pocket first. I really do think that at a certain point, they could be found to be legally not honoring their warranty by playing these games with the battery...

I asked Lina about a buy-back, and she said that gets escalated to a different team with a 7-10 day response ETA. So we'll see how that goes. What do you guys think is a fair market value for a 2017 Soul EV with ~50,000 miles? $13,000 USD?

I'm at over 5 months waiting without my car now. :cry::mad: The case manager, Linda, emailed me back around month 4 in response to my request for compensation for the little beater Toyota I bought for $2500. She said they could consider it after the repair is complete and I submit my bill of...

The case manager never called me back yesterday despite the agent saying she would. (That's the second time she's failed to return my call.) At what point should I consider legal action based on Kia not honoring their warranty? Or at least a sternly worded letter from a lawyer? Suppose my car...

Thanks @jray3. Still zero updates from Kia despite calling them every couple weeks. I'm waiting for my case manager, Linda, to actually call me back. Hopefully she will at least offer me some compensation for a rental, or a loaner.

What I actually did, because I feared the battery replacement could take a long time (though not THIS long) is I bought a shitbox 2002 Corolla off Facebook Marketplace the same day I towed the car down to the States. It's been great so far, even came with winter tires! So I don't technically...

I wonder if there is a way to get them to pay me for a loaner, even though I'm out of town...