PopcornAndData
New member
- Joined
- Mar 6, 2021
- Messages
- 4
I'm writing to share the following information about the second battery replacement for our 2016 Kia Soul EV. The first one was long but went well and the delay was understandable given that it was in the early months of the pandemic when manufacturing and shipping were disrupted. And the first battery truly failed, with a pretty steep decline in range over several months to something like half the normal range. The replacement battery worked great ... until the big recall and software update.
Second replacement duration: 85 days, including multiple delays in diagnosis ... or repeat diagnosis. Whatever. They had to refine their tests, apparently. Despite performing great from our perspective, it eventually failed the tests.
Rental Car Reimbursement duration: 118 days ... and counting. In case you're wondering, it's a healthy four digit number.
Why did we rent a car rather than having the dealership arrange and pay for that? Because the default rental car agency for our dealership would not permit drivers under 21, and the primary driver of this car was my 20 year old daughter (away at college, living in a place that pretty much requires a car). Therefore, we used a different car rental agency and, with permission from Kia, submitted the related receipts afterwards.
Since then: delay after delay after delay after delay. Numerous discussions and emails from corporate. Additional documentation requests. It's now been escalated. Well, actually not. Now it has. We'll get back to you.
Buyer beware. Just sayin'.
Best wishes.
Second replacement duration: 85 days, including multiple delays in diagnosis ... or repeat diagnosis. Whatever. They had to refine their tests, apparently. Despite performing great from our perspective, it eventually failed the tests.
Rental Car Reimbursement duration: 118 days ... and counting. In case you're wondering, it's a healthy four digit number.
Why did we rent a car rather than having the dealership arrange and pay for that? Because the default rental car agency for our dealership would not permit drivers under 21, and the primary driver of this car was my 20 year old daughter (away at college, living in a place that pretty much requires a car). Therefore, we used a different car rental agency and, with permission from Kia, submitted the related receipts afterwards.
Since then: delay after delay after delay after delay. Numerous discussions and emails from corporate. Additional documentation requests. It's now been escalated. Well, actually not. Now it has. We'll get back to you.
Buyer beware. Just sayin'.
Best wishes.