A few days ago, a very strange thing happened.
While driving, our 2017 Soul EV generated a voice announcement saying that the "engine" (the term used in the announcement!) could not be started because of low battery. Keep in mind that this was while the "engine" was running perfectly and the car was being driven.
The message also appears visually on the AV display. It makes the display unusable because it fills the entire display. If I press "OK" to get rid of it, it just comes back after another audible announcement about a minute later. To avoid the continual announcements, we just have to leave the warning message remain on the screen, and put up with having no usable display.
Also, the scheduled charging is completely disabled. Cannot set any times. When we try, we enter the info, hit save, and are informed that the data has not been saved. No amount of waiting or retrying does any good.
The only way to charge is to push the button to disable scheduled charging, and go out at night (when the rates are low) and physically plug in the car at the time of desired charging. Then, go out again after midnight to unplug (to achieve the 80% level that Kia took away from us, and can now only be achieved by scheduling a start and end time that will result in 80%).
The strange thing is that the car KNOWS that the "engine" is running because:
1) We are driving and the car is actually operating on the highway;
2) The green "Ready Light" on the dashboard is illuminated [and no other warning indicators are lit up].
I have two photos. The first shows the error message that is displayed continuously after driving for about 1 minute. The second shows the actual dashboard of the OPERATING (i.e. car is actually being driven at the time) dashboard. It was taken at the same time as the first photo. I'd be delighted to post them, but don't seem to be able to. (Copy and paste of the photos does not seem to make them appear in this message. Might anyone suggest how to include photos?)
It is really weird. The car complains about being unable to start. Yet, not only has it started normally, it drives normally, and functions normally, except that this error message (audio and video) happens, and we cannot use scheduled charging.
Q: How can I eliminate the faulty error notifications, and how can I regain scheduled charging? And, what would even cause these weird symptoms?
Thank you for any comments.
David Grove
Juneau, Alaska
While driving, our 2017 Soul EV generated a voice announcement saying that the "engine" (the term used in the announcement!) could not be started because of low battery. Keep in mind that this was while the "engine" was running perfectly and the car was being driven.
The message also appears visually on the AV display. It makes the display unusable because it fills the entire display. If I press "OK" to get rid of it, it just comes back after another audible announcement about a minute later. To avoid the continual announcements, we just have to leave the warning message remain on the screen, and put up with having no usable display.
Also, the scheduled charging is completely disabled. Cannot set any times. When we try, we enter the info, hit save, and are informed that the data has not been saved. No amount of waiting or retrying does any good.
The only way to charge is to push the button to disable scheduled charging, and go out at night (when the rates are low) and physically plug in the car at the time of desired charging. Then, go out again after midnight to unplug (to achieve the 80% level that Kia took away from us, and can now only be achieved by scheduling a start and end time that will result in 80%).
The strange thing is that the car KNOWS that the "engine" is running because:
1) We are driving and the car is actually operating on the highway;
2) The green "Ready Light" on the dashboard is illuminated [and no other warning indicators are lit up].
I have two photos. The first shows the error message that is displayed continuously after driving for about 1 minute. The second shows the actual dashboard of the OPERATING (i.e. car is actually being driven at the time) dashboard. It was taken at the same time as the first photo. I'd be delighted to post them, but don't seem to be able to. (Copy and paste of the photos does not seem to make them appear in this message. Might anyone suggest how to include photos?)
It is really weird. The car complains about being unable to start. Yet, not only has it started normally, it drives normally, and functions normally, except that this error message (audio and video) happens, and we cannot use scheduled charging.
Q: How can I eliminate the faulty error notifications, and how can I regain scheduled charging? And, what would even cause these weird symptoms?
Thank you for any comments.
David Grove
Juneau, Alaska
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