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Third time after I called customer care, battery on the way to dealership will get it tomorrow. I will keep you informed on what happens next, saving my excitement for the 22 mile drive back home. More soon

You might check for an added GPS tracker under the dash, On several YT videos this is the cause of the 12VDC battery drain, now days a 12VDC battery will not last 5 years.

I have learned escalated just means you have started a new cycle of nobody knows anything about your problems and no one cares to update you on anything going on. Good luck, mine has been at the dealership since 21st of November 2023, My new case worker sent one canned response in a month...

Car has been at the dealership since 21st of November 2023 with the high voltage battery recall notice letter. Breaks my heart that we are being treated this way, is anyone in communication with Linda ? Around Christmas we were tracking a new battery from Korea to California to customs and to...

Have completed the BBB formal complaint with no response from KIA, Guess the joke is on me as they have no BBB rating and the new escalated case worker can't even send a canned response as to what they are doing about a long overdue fix for my 2016 Soul EV. Several different personal at KIA...

Appreciate your response, but I live in the foothills of East Tennessee every direction away from my home is 45 miles per hour up a hill, Turtle mode will not cut it, Car simpley needs a new battery and I have a recall notice to replace a known fault high voltage battery, The car has been in...

Just when I thought things could not get any worse about a week ago I received a call abruptly about a battery is now available for your 2016 Kia Soul EV from KIA customer care and we are contacting the dealership 2nd time. I gave this matter a few days to work and called the dealership to talk...

Telling me the battery had the original 91 miles was wrong, telling me I had 7 miles remaining was wrong, leaving me the wife and dog stranded on the road side was wrong! Being a programmer/technician and human being I could do better than that. For having AI and computers and so forth you...

When the car was purchased in 2016 new it had 91 miles range. At the time of of the last BMS update the car said it would only charge to 75 miles range max. It was nice to see 91 miles again on the guess-O-meter again but being an electronic technician I knew it was one big lie that would end...

The previous BMS software update lied, The guess ometer said I had seven more miles range on my 2016 KIA Soul EV when it died on the side of the road three miles from home. 207 days at the dealership and counting.

Electronics tech opinion on the state of things with EVs. With current technology we have taken several steps backwards in using EV cars, it is all about the longevity of that high voltage battery that inevitably fails. We need much cheaper better batteries or better source of electric power...

Have twice attempted to contact Mr. Don Dare with no response, Did file yesterday a formal complaint with the BBB with a copy of the letter and envelope of the original recall notice. Thanks

My 2016 Kia Soul EV 2016 has been at the dealership 204 days with no end in sight (National Back Order) for the NHTSA recall number 23V218/SC267- F101-1241 , we were tracking in late December 2023 a new high voltage Battery from Korea to California to customs to the Kia dealership in Eastern...