Loving the Soul EV. Have a small issue with the lease payment. I just got my first monthly statement and they've added a 9.8% sales/use tax as below:
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The dealer (Lee Johnson Kia in Kirkland) verified that contract is correct and clearly says sales/use tax is "N/A" and I should speak to Kia Finance to resolve the issue. After three calls, Kia Finance customer service is finally acknowledging the issue. They're saying I'll keep getting Monthly statements with the sales/uses tax added but I should pay only the amount without tax - they'll credit me for the tax each month. And I shouldn't use Autopay since that has to be for the full amount.
CS is also saying that's how they are doing it for all Soul EV buyers in WA state. I find that hard to believe - what's your experience?
Also, do you have "Kia Soul" or "Kia Soul EV" in the Vehicle Description in your monthly statement? My monthly statement has "Kia Soul" in the Vehicle Description, even though the VIN is correct for the EV. That may be the issue?
Any advice on how to get this resolved would be appreciated. I'd much rather set Autopay and not have to worry about accidentally missing a payment.
The dealer (Lee Johnson Kia in Kirkland) verified that contract is correct and clearly says sales/use tax is "N/A" and I should speak to Kia Finance to resolve the issue. After three calls, Kia Finance customer service is finally acknowledging the issue. They're saying I'll keep getting Monthly statements with the sales/uses tax added but I should pay only the amount without tax - they'll credit me for the tax each month. And I shouldn't use Autopay since that has to be for the full amount.
CS is also saying that's how they are doing it for all Soul EV buyers in WA state. I find that hard to believe - what's your experience?
Also, do you have "Kia Soul" or "Kia Soul EV" in the Vehicle Description in your monthly statement? My monthly statement has "Kia Soul" in the Vehicle Description, even though the VIN is correct for the EV. That may be the issue?
Any advice on how to get this resolved would be appreciated. I'd much rather set Autopay and not have to worry about accidentally missing a payment.