2016 Soul EV Owner here.

[Sergio Rivas]

Hello. I have an issue with my Soul. Actually 2 but one is a bit more urgent.

It’s doing the turning off while I’m braking thing. The whole console lights up and it says to “CHECK VEHICLE ELECTRICAL SYSTEMS.” I took it to the dealership and after 2 weeks they put a new battery in it and told me they couldn’t recreate the problem. The evening I took it home it didn’t shut off. But the next day it did. It’s been doing it ever since but I haven’t taken it back. I don’t want to be without it for 2 weeks again.

My second issue is the main batteries. It used to get 100 miles in the summer and 73 in the winter. Now I get 51 miles in the summer and about 44 in the winter.

Suggestions?

 

[IanL]

Hello. I have an issue with my Soul. Actually 2 but one is a bit more urgent.

It’s doing the turning off while I’m braking thing. The whole console lights up and it says to “CHECK VEHICLE ELECTRICAL SYSTEMS.” I took it to the dealership and after 2 weeks they put a new battery in it and told me they couldn’t recreate the problem. The evening I took it home it didn’t shut off. But the next day it did. It’s been doing it ever since but I haven’t taken it back. I don’t want to be without it for 2 weeks again.

My second issue is the main batteries. It used to get 100 miles in the summer and 73 in the winter. Now I get 51 miles in the summer and about 44 in the winter.

Suggestions?

For the second problem, get the dealer to read the battery SoH. If its lower than 70%, and the car is still under warranty, KIA will replace it. Read PS 548 and take a copy with you to the dealer, so that you both know how it must be done.

 

[JejuSoul]

For the second problem, get the dealer to read the battery SoH. If its lower than 70%, and the car is still under warranty, KIA will replace it. Read PS 548 and take a copy with you to the dealer, so that you both know how it must be done.

Ian - when you give advice about the battery it is important to clarify that you are referring to the High Voltage battery. The original poster says "...they put a new battery in...", and we both assume it means 12V battery.
But by not specifying which battery it can lead to confusion and wrong assumptions being made.

The silliest example is when I took my car in to get a replacement HV battery, at the appointed time, at the Kia HV battery replacement center. I parked my car, went into the office, said I've come for a replacement battery and handed over my key fob. The office worker assumed I wanted a new battery for the key fob.

 

[Sergio Rivas]

For the second problem, get the dealer to read the battery SoH. If its lower than 70%, and the car is still under warranty, KIA will replace it. Read PS 548 and take a copy with you to the dealer, so that you both know how it must be done.

Thank you so much. I will do this.

 

[IanL]

Ian - when you give advice about the battery it is important to clarify that you are referring to the High Voltage battery. The original poster says "...they put a new battery in...", and we both assume it means 12V battery.
But by not specifying which battery it can lead to confusion and wrong assumptions being made.

The silliest example is when I took my car in to get a replacement HV battery, at the appointed time, at the Kia HV battery replacement center. I parked my car, went into the office, said I've come for a replacement battery and handed over my key fob. The office worker assumed I wanted a new battery for the key fob.

You're not wrong in general, but if you read Sergio's post:
"My second issue is the main batteries. It used to get 100 miles in the summer and 73 in the winter. Now I get 51 miles in the summer and about 44 in the winter." and taking into account my answer specifically mentioned "for the second problem", I submit, M'Lud, that, in this case, no ambiguity is possible.

 

[Sergio Rivas]

Thank you both for your replies. When I mentioned the battery that was replaced I did mean the 12 Volt battery. I should have been more specific.

 

[Sergio Rivas]

Good morning gentlemen and ladies,
I know it's been a while since I posted on here matter fact it's been about three months. A lot has happened in those three months so I'm gonna tell you about it now
After being upset with my original dealer for not really fixing my problem, I followed the advice that I got on here and went to another dealer. This time I told the dealer about my issue with the low range I was getting. I dropped the car off, so I never met the service manager. That was taking care of the car until much later. But he called me the next day and told me that he's looking into getting the battery replaced under warranty. I was relieved obviously. He called me the next day and told me they're still working on it but it's looking good. Couple of days went by and then he called me again and told me that they were still working on it but they're gonna hear that day what's gonna happen. They called me later that day and told me that the new battery was gonna go through. I asked about a loaner and they said they could get me a rental that they paid for. I went and got the rental drove that around for about two weeks. They warned me it would take a while to get this battery after two weeks, they called me in. They wanted to have me take the rental back to give me a loaner that just came in so I went and gave him the rental and took the loaner. The loaner was a Kia K4. Nice of a car, but it was gas so it's not the same. After a couple more weeks I finally got a message that the battery had just come in and they were working on it. Then two days went by and they called me and told me I could come by and pick it up. I picked it up even though it was dead cold outside the mileage reading was 110 miles. I really got that during the summertime so I was ecstatic to say the least. I drove the car home had no issues with it turning off if I was breaking so that problem was solved and it felt great. So far I've had it for almost a week and the range is still high.
The folks at Allentown Kia really took care of me and I'm indebted to them for what they did. Not just getting the battery but also being really good about informing me about what was going on. I can't say enough about them. I hope the successful and when I go to buy another Kia, I'm gonna go there to buy it.
Let me know if you think there's anything else I should do.