One week later I called Dublin Kia. What a different experience! I spoke with the sales guy who offered me the same great lease option and then connected me with the sales manager whom agreed to 1K more (than Capital Kia offered) for my trade-in right over the phone (with the caveat that it was in the stated condition). I filled out the application online, sent copies of everything they needed and drove over the following morning to pick-up my car. When I arrived, they had just sold the last white plus I had agreed to buy. Needless to say, I was a little upset because I thought everything had been worked out the previous evening and that the car would be waiting for me on arrival. The head guy came over to apologize and explained that until they have the contract, they can't hold a vehicle, HOWEVER, he wanted the sale along with a satisfied customer, so to make things right, he offered me the Blue Plus that had a bunch of extra options (that the white plus didn't have) for the same price AND gave me an additional $500 for my trade-in! Needless to say, I was extremely happy with the deal and my new blue Kia Soul EV+!
Bottom line--Dublin Kia offered great service, a fantastic deal, and none of the BS of Capital Kia